Overview
TidalSense Limited ('we', 'us', or 'ours')
respects your privacy and is committed to protecting your personal
data. We are registered with the ICO as a data controller under
registration number ZA369530.
This privacy notice is here to inform you about your privacy rights,
and to inform you about how we handle, collect and process all
personal data through this website, including any data you may provide
when you email us or use N-Tidal medical device products or services.
Please note, this website may include links to third-party websites
and applications. Clicking on those links or enabling those
connections could allow third parties to collect or share data about
you. We are not responsible, and do not control, these third-party
websites or their privacy statements. When clicking on these links, we
advise you to read their privacy notices.
If you have any questions about this policy, including any requests to
exercise your legal rights, please contact us at info@tidalsense.com
or by writing to TidalSense Limited, The Vinery, 15a Vinery Road,
Cambridge, CB1 3DN, United Kingdom.
How do we use your data?
- When we create login credentials to enable you to log on to
N-Tidal Diagnose 1 or N-Tidal Capture dashboards, we will collect your first and last name, email, job title and
company name. We collect this personal data for the performance of
a contract to allow you to compliantly use the respective N-Tidal
dashboard, send important service and software update messages,
request feedback on the use of our N-Tidal medical device products
and to provide you with the requested service.
- To allow your clinical team to identify your test reports,
we allow authorised clinical users of N-Tidal Diagnose 1 the
option to add your patient name and ID into PDF test reports for
the purpose of correct identification of your test report and
upload into your health record.
- To send you marketing information. Where you have
previously expressed an interest in our products or services (and
not opted-out of marketing) we will use your name and email
address to send you updates because it is in our legitimate
interests to promote our products and services we think you might
be interested in.
Where you are a new customer and have opted in (via our website or
by direct email request sent to a TidalSense employee) to receive
updates on our products and services including offers, promotions
and new options, we will process your personal data to provide you
these updates in line with the preferences you have provided and
will only use your personal data in this way with your consent.
You can withdraw your consent to marketing at any time by
contacting us at info@tidalsense.com or, where relevant, by
following the unsubscribe link in any marketing communication you
receive from us.
- When you contact us either by phone, email, via our
'contact us' webforms, via N-Tidal Diagnose 1 or N-Tidal Capture
Dashboard support pages, or via social media, we will usually
collect your first and last name, e-mail address, job title,
company name and contact details, because it's in our legitimate
interest to make sure we can properly respond to your query.
- When you use our website, we use Plausible Analytics, an
analytics tool. We use it to monitor trends in the usage of our
website. No cookies are used, and no personal data is stored. For
more information, see the
Plausible Analytics website.
Who do we share your data with?
- Customers, partners, suppliers and subcontractors for the
performance of the contract we enter into with them or you.
- Delivery providers and logistics companies for the
performance of the contract we enter into with you to deliver the
products and services you order.
- Promotional events and marketing organisations, we do not
sell data for marketing purposes, but may share your data with an
event organiser or collaboration brand including where we run
workshops with co-presenters and offer a promotion alongside a
partner brand. We will always tell you before (usually on the
event registration form) and you will be given the chance to
opt-out before we do this.
- Regulators, auditors, authorities, enforcement agencies if
we are under a duty to disclose or share your personal data in
order to comply with any legal obligation, or in order to enforce
or apply our terms of use and other agreements; or to protect the
rights, property, or safety of our clients or others. This
includes exchanging information with other companies and
organisations for the purposes of fraud protection.
- Prospective buyers of our business under our legitimate
interest to ensure our business can be continued by the buyer.
Where do we store your data?
We do not transfer your personal data outside of the United Kingdom
and/or European Economic Area ("EEA"). We have put in place
appropriate security measures to prevent any personal data held by us
from being accidentally lost, used or accessed in an unauthorised way,
altered or disclosed. Access to your personal data is limited to
employees and third parties on a business need-to-know basis. These
parties are under a duty of confidentiality and will only process your
personal data on our instructions.
How long do we retain your data for?
We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for satisfying any
legal, accounting, regulatory or reporting requirements. This will
depend on the amount, nature, sensitivity, and purpose for which we
process the personal data, and whether we can achieve those purposes
through other means. We may anonymise your personal data, such that it
can no longer be traced back to you. In this case, we may use this
data indefinitely, without further notifying you.
What are your rights?
You have various other rights under applicable data protection laws,
including the right to:
- access your personal data (also known as a “subject access
request”);
- correct incomplete or inaccurate data we hold about you;
- ask us to erase the personal data we hold about you;
-
ask us to restrict our handling of your personal data;
-
ask us to transfer your personal data to a third party;
- object to how we are using your personal data; and
- withdraw your consent to us handling your personal data.
You also have the right to lodge a complaint with us or the
Information Commissioner's Office, the supervisory authority for data
protection issues in England and Wales. If you are based in the EU you
can find your relevant supervisory authority
here.
Please keep in mind that privacy law is complicated, and these rights
will not always be available to you all of the time.
Please note, you can obtain any historic versions of this notice by
contacting us at info@tidalsense.com.